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</p><p>&nbsp; Premium car manufacturer, <u><a target="_blank" rel="nofollow" href="https://carhunt.in/Brand/Mercedes-Benz">Mercedes-Benz</a></u>, has started a new much needed after-sales package - "My Mercedes-My Service" for the Indian owners to set a new benchmark by promising to make after-sales service, the new differentiator in luxury car segment. This introduction will give the company an edge against rivals and it was about time when company is looking to acquire top spot to de-throne Audi as highest premium seller in India. This new package is targeted to improve an ownership experience and attract new owners while retaining existing ones with various type of options to select to suit you. Package comprises of: Digital Service Drive, Premier Express Service and Service Packages which offer lowest ownership costs for customers in the luxury segment.</p><p>&nbsp; Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, "Though product introductions will remain important, we increasingly believe that service excellence and hassle free ownership experience will determine the long-term success of an automotive brand, even in the luxury car segment in India. At Mercedes-Benz, we strongly believe that a delightful, exclusive and outstanding service experience is pivotal in winning customers’ loyalty. We are ready to comprehensively transform the after-sales experience for our customer with the launch of ‘My Mercedes-My Service’ programme. It boasts of multiple first initiatives and is a definitive step towards meeting the myriad demands of today’s new age customers which makes them fans of the brand. After-sales is a key element in our growth strategy in India and we are confident this initiative will only fortify our formidable customer trust and service reputation created over decades."<br><br>&nbsp; The Digital Service Drive will allow owners to directly communicate with the technician for issues with the car. Currently it is being conducted through digital platform of Skype or Facebook video chat. This service also provides the booking of service by SMS as well as online booking.&nbsp;Under the Premier Express, company said that it will service a car in just under two hours to make sure owners get there vehicle as soon as possible. This service is as of now available across all major centers but it excludes the AMG models.</p><p><br>&nbsp; Talking about Service Package by the company, it introduces segment first - Star Care: Only luxury car manufacturer to provide 3 years warranty as standard. Service Package can be bought in a variety of kilometer/age packages in the range of 3 years/30,000km to 5 years unlimited distance on cluster. Company is also going to introduce Star Ease Package with coverage up to 10 years or 200,000 kms for new customers. Service Packages with unlimited kilometer coverage is another first to do by any company in India. The price of the packages starts at Rs 49,000 but will vary change depending upon the model and type of package selected by the owner. Also adding another to its feather cap of first to do in segment is ‘Flexi service packages’ – under which owner can purchase packages at any given point of time till 4th year of ownership and for the available duration and distance.</p><p>&nbsp; Mercedes-Benz has the largest service network comprising 52 outlets spread across 40 cities. In 2016 alone, Mercedes-Benz India After-Sales is expected to service an impressive 1,60,000 cars. Admirably every 54 seconds, 1 Mercedes-Benz car is serviced across India! It had a total of 1600 training man hours alone in H1 2016, towards training its after-sales teams at dealership across India.</p><p></p>